Shipping policy
Product Delivery
Standard Delivery, in Romania:
free of charge, by FAN Courier
Monday to Friday, between 10:00 and 18:00
Standard delivery time: 3 working days for products in stock
orders placed after 16:00 will be processed the next day
Orders placed on Friday after 16:00 will be processed on Monday
International delivery:
Via DHL Express
the shipping rate will be calculated, depending on the country, from where the order will be placed
formalities and customs clearance fees will be borne by the customer.
Special processing:
For products that are not in stock:, the production time is between 5 - 7 working days from the date of placing the order.
Delivery of the parcel will be made within 3 working days from the completion of production.
Please note that Yves Anais bags are handmade, limited edition products, created from limited edition materials. This fact reserves us the right that certain items, made of certain materials may no longer be available.
Exceptions and adverse conditions:
Yumi Brand S.R.L. is not responsible for delays caused by adverse weather conditions, extreme phenomena or other unforeseen factors.
Liability for delivered parcel:
Once the product has been handed over to the courier, the responsibility for delivery lies with the courier company.
On receipt of the parcel, check the packaging and the condition of the product.
Refuse parcels with visible damage.
If the product is damaged, photograph it from several angles and return it within 24 hours.
If the product is lost or damaged, it becomes the customer's responsibility after signing the return documents to the manufacturer.
Reporting a problem:
Report any non-conformity by email to office@yvesanais.com.
Translated with www.DeepL.com/Translator (free version)
Standard Delivery, in Romania:
free of charge, by FAN Courier
Monday to Friday, between 10:00 and 18:00
Standard delivery time: 3 working days for products in stock
orders placed after 16:00 will be processed the next day
Orders placed on Friday after 16:00 will be processed on Monday
International delivery:
Via DHL Express
the shipping rate will be calculated, depending on the country, from where the order will be placed
formalities and customs clearance fees will be borne by the customer.
Special processing:
For products that are not in stock:, the production time is between 5 - 7 working days from the date of placing the order.
Delivery of the parcel will be made within 3 working days from the completion of production.
Please note that Yves Anais bags are handmade, limited edition products, created from limited edition materials. This fact reserves us the right that certain items, made of certain materials may no longer be available.
Exceptions and adverse conditions:
Yumi Brand S.R.L. is not responsible for delays caused by adverse weather conditions, extreme phenomena or other unforeseen factors.
Liability for delivered parcel:
Once the product has been handed over to the courier, the responsibility for delivery lies with the courier company.
On receipt of the parcel, check the packaging and the condition of the product.
Refuse parcels with visible damage.
If the product is damaged, photograph it from several angles and return it within 24 hours.
If the product is lost or damaged, it becomes the customer's responsibility after signing the return documents to the manufacturer.
Reporting a problem:
Report any non-conformity by email to office@yvesanais.com.
Translated with www.DeepL.com/Translator (free version)