Refund policy

                         GUARANTEE

The guarantee is the certification of the quality and authenticity of YVES ANAIS products and applies to any product bearing this name..

We guarantee that the bag, brand YVES ANAIS is a new, authentic, premium product, made in Romania.

Guarantee period

For all YVES ANAIS products we offer a 30-day guarantee from the date of purchase. For any manufacturing defects that you may discover during this time, we invite you to return the product to the store or online shop where it was purchased.

Guarantee conditions

The guarantee applies only if the buyer provides proof of purchase of the product by means of a receipt or invoice and the defects are manufacturing defects and not caused by the buyer through improper use.

Warranty terms and conditions

 The guarantee will be granted within 15 calendar days from the date of the complaint by :

• repairing the product;
• replacement of the product if repairs are no longer possible;
• returning the value of the product if neither repair nor replacement is possible;

Conditions under which the product warranty becomes inapplicable or void

• moral wear and tear and normal, physical wear and tear of the product; 
• damage to the product or component parts as a result of prolonged exposure to severe environmental factors (sun or other strong source of heat, humidity, rain, snow, etc.); 
• damage to the product as a result of natural disasters; accidents, fire or theft; 
• defects caused by transport, handling and storage in unsuitable conditions (excessive temperature and humidity, thermal shock - hot/cold variations, immersion, etc.); 
• Defects caused by inappropriate, improper, incorrect, altered use of the product and/or improper conditions other than those for which it was tested and designed (overfilling of bags leads to damage); 
• intervention, repair or modification by unauthorised persons within a reasonable period of time;
• damage to the product caused voluntarily or involuntarily by mechanical shocks (breaking, snagging, banging, scratching, etc.), pets, rodents and other pests;
• poor maintenance (cleaning using inappropriate methods or products);

They are not considered manufacturing defects and are therefore not covered by the guarantee:

• grain characteristics, knots, shades and colours of wood;
• natural leather characteristics: grain, slight differences in colour, characteristic marks and irregularities (this is precisely what shows the authenticity and quality of YVES ANAIS products);
• small irregularities and imperfections in products or parts of hand-made products;
• leathers that have been waxed and polished by hand: in this case the leather continues to "work" naturally - the colour marks on the surface of the leather are an intentional effect, which only occurs after wearing and this is precisely what brings authenticity;

General recommendations for the care of wooden and leather bags:

- We recommend cleaning with a soft, dry cloth (products containing acetone, acids, alcohol or any other substance not tested and recommended by the manufacturer are prohibited);

- avoid touching the bags with objects that may cause scratches, burns, punctures or any physical action that may damage the bag;

- after each use, clean the outside of the bag/belt/wallet with a soft, dry cloth and store it in a well-ventilated, moisture-free place;

- storage in individual bags in a dark place; avoid storage near heat sources, dampness or exposure to sunlight, which may cause discoloration of the product;

- for metal surfaces of accessories, frequent polishing with a dry cloth is recommended to prevent oxidation;

Do not store bags in cramped spaces with other objects on top of them! A heavy object will put pressure on the surface of the bag for a long time and deform it, even if it is stored and not worn;