Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions every year, so stay tuned for exclusive deals.

We accept payment by credit and debit cards (Visa, MasterCard, American Express) and cash on delivery. To see all available methods, go to the payment page during the ordering process.

Delivery time varies depending on destination and delivery method chosen. Orders are generally processed and shipped within 1-3 business days. Delivery time can be 3-5 working days for domestic deliveries and up to 10-15 days for international deliveries.

Yes, we accept returns and exchanges within 14 days of receiving your order. Products must be in their original, unused condition with all tags attached. To initiate a return or exchange, please contact us via the contact form or see our returns policy available on the website.

Our bags are made of the best quality leather and include carefully selected natural wood elements. We use durable and sustainable materials to ensure the quality and longevity of our products

To keep the bags in excellent condition, we recommend regular cleaning with a soft, dry cloth. Avoid prolonged exposure to the sun and moisture. For the skin, you can use special skin care products. The wood should be wiped with a soft cloth and treated occasionally with natural oils to maintain its texture and appearance.

Yes, each bag is unique due to the natural variability of the textures and shades of the wood and leather used. Also, being handmade, each bag has distinct details that make it special.

We currently do not offer customization options for our bags. However, each model is carefully designed to satisfy various styles and preferences, offering a wide range of options for our customers.

We offer several delivery options to meet your needs. These include standard delivery, express delivery and international delivery. You can select your preferred option during the checkout process.

The cost of delivery varies depending on the destination and the chosen delivery method. The specific rates for each delivery option will be displayed at checkout, before finalizing the order. We also offer free delivery on orders over a certain value, specified on the site.

Yes, after your order ships, you will receive a confirmation email with a tracking number. This number can be used on the courier's website to track the delivery status of your order in real time.

If you experience any problems with the delivery of your order, please contact us as soon as possible. Our support team will investigate the situation and take all necessary steps to resolve the issue and ensure you receive your order as soon as possible.

We accept a variety of payment methods to make shopping easier for our customers. These include credit and debit cards (Visa, MasterCard, American Express) and cash on delivery. Full details of available payment options can be found at checkout.

Yes, the safety of online payments is a priority for us. We use advanced encryption technologies and recognized payment processors to ensure that your financial information is protected. All transactions are secured by SSL (Secure Socket Layer) protocols.

There are a number of reasons why a payment may be declined, including insufficient funds, incorrect card details or issues with the issuing bank. Verify the information entered and ensure that the funds are available. If the problem persists, contact your bank or use another payment method. If you need assistance, our support team is here to help.

Once the order has been placed, it is not possible to change the payment method. If you need further assistance, please contact our support team as soon as possible and we will try to find a suitable solution for you.

We accept returns within 14 days of receiving your order. Products must be in their original, unused condition with all tags attached. To initiate a return, please contact us via the contact form on the website or follow the instructions on the returns page.

To return a product, please complete the return form available on our website and send the product to us in its original packaging, together with all accessories and related documents. We will process the return as soon as possible after we receive the product.

Return costs are usually the responsibility of the customer, unless the product is faulty or has been sent in error. In the event of a return due to our fault, we will cover the return costs.

Once the returned product reaches us and is inspected, we will process the refund within 7-14 working days. The refund will be made through the same payment method used when purchasing the product. You will receive an email notification once the refund has been processed.

The refund will be made through the same payment method used when purchasing the product. If you paid by credit card, the refund will be returned to that card. In the case of payments by other payment methods, the refund will be processed to the IBAN account provided.

If you have not received your refund after 14 working days, please contact your bank or payment method provider to check the status of the transaction. If the problem persists, contact our support team for further assistance.

For security reasons and to prevent fraud, the refund will always be made to the account used to purchase the product. We cannot process refunds to other accounts or payment methods other than those originally used.